Organizing your customer data with a CRM

With the right CRM solution, such as Oracle CRM On Demand, you can improve key aspects of your business-

SALES

  • Manage deals more easily and close more business faster.
  • Track leads and opportunities through the entire life cycle-from qualification to close.
  • Work more efficiently, with same sales resource and staff.
  • Get to know your customers and build customer loyalty.
  • Improve sales pipeline visibility.
  • Forecast more accurately and make more informed decisions.
  • Drive sales effectiveness and productivity.

CUSTOMER SERVICE AND SUPPORT

  • Increase agent productivity and reduce service costs.
  • Shorten service resolution times and increase service quality.
  • Analyze service call trends to shape current and future product or service offerings.
  • Detect and resolve bottlenecks early and quickly.

MARKETING AND AUTOMATION

  • Create targeted and personalized campaigns to increase response rates.
  • Understand who your customers and are to tailor promotions and build loyal, long term relationships.
  • Decrease leads generation and customer acquisition costs.
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