If the Customer Is Always Right, You’re in Trouble – Brent Adamson, Matthew Dixon, and Nicholas Toman – Harvard Business Review

Love this post- something all CRM implementation people must bear in mind as well. You are the expert, not the customer.

If the Customer Is Always Right, You’re in Trouble – Brent Adamson, Matthew Dixon, and Nicholas Toman – Harvard Business Review.

Ten Reasons Winners Keep Winning, Aside from Skill – Rosabeth Moss Kanter – Harvard Business Review

Simple, Sensible.

 

Ten Reasons Winners Keep Winning, Aside from Skill – Rosabeth Moss Kanter – Harvard Business Review.

Is user adoption the greatest challenge in CRM?

Is user adoption the greatest challenge when implementing a new Customer Relationship Management system?

via Is user adoption the greatest challenge in CRM?.

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