Unified Service Desk for Microsoft Dynamics CRM

Microsoft Dynamics

This is a simplified version to install, configure and use Unified Service Desk from Microsoft, which gives a unified view of the customer, integrating phone, SMS, Skype, contact details, case details and any other information that is relevant. We have used the Technet blog to create this.

 

http://1drv.ms/1Wfy06Q

 

 

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Final thoughts for 2015 on the Enterprise Software scenario

As we wind down another year, which did not see the Enterprise Software market clock any great growth, here is what I think are the changes we’ll see in 2016 in the Enterprise Software market.

 

  1. Vendors will force cloud adoption a lot faster. One of the primary reasons for the lack of growth in the past couple of years has been the ‘FUD’ factor surrounding migration to cloud. My prediction is that winners will be AWS and Microsoft Azure.
  2. CRM could start now connecting to even supply chain, going beyond ERP integration. Vendors like Orbis Software, Scribetech and Data2CRM are the companies that will gain.
  3. Traditional CRM deployments will get a serious overhaul with e-commerce, mobility and social driving the change. This has been happening gradually, but the pace will pick up. Salesforce, Microsoft Dynamics and SAP C4C will be the likely winners. Though there are products like Nimble and Bitrix24, they are not Enterprise class. Similarly, contact centre products will scale and integrate with Enterprise CRMs. The clear winner could be Desk.com, which will also breathe a new lease of life into Salesforce. I think zendesk, freshdesk and many such offerings will be acquired in the next 18 months.
  4. There is a huge empty space in the customer service ‘complaint to resolution‘ aggregation place. We can still buy multiple products from a single portal like Amazon or Flipkart, but to get service, you have to go to respective manufacturers or service providers.
  5. Finally, the number crunching and analytics will mature and provide customers with sensible, decision ready matrices. Watch out for Tableau, Qlik and SAS.

 

Wishing everyone a happy and prosperous 2016!

 

 

Top Industry Analysts Review Microsoft Dynamics and give it a thumbs up.

 

Microsoft Dynamics

Both Gartner and Forrester Research put Microsoft in the ‘Leader’ category when it comes to Sales, Marketing and Customer Service.

Top Industry Analysts Review Microsoft Dynamics.

 

 

India’s Godrej & Boyce adopts Microsoft Dynamics CRM – Case Study

 

India’s Godrej & Boyce adopts Microsoft Dynamics CRM

 

 

Industry Templates For CRM 2013 – Microsoft Dynamics CRM UK Blog

MS CRM 2013

   An incredible 23 industry templates! Never done before.

 

 

Industry Templates For CRM 2013 – Microsoft Dynamics CRM UK Blog – Site Home – MSDN Blogs.

Microsoft Dynamics CRM Social Listening explained.

Microsoft Dynamics CRM

Jennifer Pollard Explains Why CRM Social Listening Is For Everyone, Not Just Enterprise « CRM Software Blog

Nokia dominates the Windows phone market

Windows Phone Statistics

Read full report here:

AdDuplex Blog: Windows Phone Device Stats for February 2013.

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