Unified Service Desk for Microsoft Dynamics CRM

Microsoft Dynamics

This is a simplified version to install, configure and use Unified Service Desk from Microsoft, which gives a unified view of the customer, integrating phone, SMS, Skype, contact details, case details and any other information that is relevant. We have used the Technet blog to create this.

 

http://1drv.ms/1Wfy06Q

 

 

Advertisements

Final thoughts for 2015 on the Enterprise Software scenario

As we wind down another year, which did not see the Enterprise Software market clock any great growth, here is what I think are the changes we’ll see in 2016 in the Enterprise Software market.

 

  1. Vendors will force cloud adoption a lot faster. One of the primary reasons for the lack of growth in the past couple of years has been the ‘FUD’ factor surrounding migration to cloud. My prediction is that winners will be AWS and Microsoft Azure.
  2. CRM could start now connecting to even supply chain, going beyond ERP integration. Vendors like Orbis Software, Scribetech and Data2CRM are the companies that will gain.
  3. Traditional CRM deployments will get a serious overhaul with e-commerce, mobility and social driving the change. This has been happening gradually, but the pace will pick up. Salesforce, Microsoft Dynamics and SAP C4C will be the likely winners. Though there are products like Nimble and Bitrix24, they are not Enterprise class. Similarly, contact centre products will scale and integrate with Enterprise CRMs. The clear winner could be Desk.com, which will also breathe a new lease of life into Salesforce. I think zendesk, freshdesk and many such offerings will be acquired in the next 18 months.
  4. There is a huge empty space in the customer service ‘complaint to resolution‘ aggregation place. We can still buy multiple products from a single portal like Amazon or Flipkart, but to get service, you have to go to respective manufacturers or service providers.
  5. Finally, the number crunching and analytics will mature and provide customers with sensible, decision ready matrices. Watch out for Tableau, Qlik and SAS.

 

Wishing everyone a happy and prosperous 2016!

 

 

10 Ways Mobility Is Revolutionizing Manufacturing

 

10 Ways Mobility Is Revolutionizing Manufacturing.

Parature Customer service will be available in India Feb 2015- Microsoft

microsoftlogov3[1]

One of the most eagerly awaited arrivals on the CRM scene has been Parature, which was acquired by Microsoft last year.This blog will give you an indication why.

http://www.parature.com/2015-customer-service-predictions/

Top Industry Analysts Review Microsoft Dynamics and give it a thumbs up.

 

Microsoft Dynamics

Both Gartner and Forrester Research put Microsoft in the ‘Leader’ category when it comes to Sales, Marketing and Customer Service.

Top Industry Analysts Review Microsoft Dynamics.

 

 

CRM Tops Planned Spending List for 2014–2015 : Smart Customer Service

Process enhancements designed and developed by BelladonnaIT.

Process enhancements designed and developed by BelladonnaIT.

Customer Centric Enterprise is getting built, right now.

 

http://www.smartcustomerservice.com/Columns/Expert-Advice/CRM-Tops-Planned-Spending-List-for-2014%E2%80%932015-97663.aspx

India’s Godrej & Boyce adopts Microsoft Dynamics CRM – Case Study

 

India’s Godrej & Boyce adopts Microsoft Dynamics CRM

 

 

The Shooting Star

Just a girl who travels.

Fortune

Fortune 500 Daily & Breaking Business News

Joshi Daniel Photography

Images of People Photoblog

Rotarian Economist

Analysis and Commentary for Service Above Self

lenguaje y otras luces

ESPAÑOL PARA EXTRANJEROS, LENGUA Y LITERATURA. LEER, ESCRIBIR Y COMPARTIR EN ESPAÑOL - Blog de ELE -

C2C Organizational Development (C2C-OD)

Bringing People and Strategy Together

Rotary Service Connections

Connect, partner, and serve through Rotary