Final thoughts for 2015 on the Enterprise Software scenario

As we wind down another year, which did not see the Enterprise Software market clock any great growth, here is what I think are the changes we’ll see in 2016 in the Enterprise Software market.

 

  1. Vendors will force cloud adoption a lot faster. One of the primary reasons for the lack of growth in the past couple of years has been the ‘FUD’ factor surrounding migration to cloud. My prediction is that winners will be AWS and Microsoft Azure.
  2. CRM could start now connecting to even supply chain, going beyond ERP integration. Vendors like Orbis Software, Scribetech and Data2CRM are the companies that will gain.
  3. Traditional CRM deployments will get a serious overhaul with e-commerce, mobility and social driving the change. This has been happening gradually, but the pace will pick up. Salesforce, Microsoft Dynamics and SAP C4C will be the likely winners. Though there are products like Nimble and Bitrix24, they are not Enterprise class. Similarly, contact centre products will scale and integrate with Enterprise CRMs. The clear winner could be Desk.com, which will also breathe a new lease of life into Salesforce. I think zendesk, freshdesk and many such offerings will be acquired in the next 18 months.
  4. There is a huge empty space in the customer service ‘complaint to resolution‘ aggregation place. We can still buy multiple products from a single portal like Amazon or Flipkart, but to get service, you have to go to respective manufacturers or service providers.
  5. Finally, the number crunching and analytics will mature and provide customers with sensible, decision ready matrices. Watch out for Tableau, Qlik and SAS.

 

Wishing everyone a happy and prosperous 2016!

 

 

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THE FUTURE OF RETAIL: 2014 [SLIDE DECK] | Business Insider India

Staggering statistics about how retail is going online and mobile. In the midst of all this, Walmart stands out. Well researched.

THE FUTURE OF RETAIL: 2014 [SLIDE DECK] | Business Insider India.

 

Analyzing using Microsoft Social Listening – TechNet Blogs

 

Are you learning? Analyzing using Microsoft Social Listening – Microsoft Lystavlen – the Online display board – Site Home – TechNet Blogs.

 

Five new words for your CRM dictionary

Also learn what changes have contributed to the modern Marketer.

 

http://blog.clickdimensions.com/2013/09/5-new-words-for-your-crm-dictionary.html

How to make sense of your Social Media statistics

By analyzing visits from social sites ClickDimensions have built a social dashboard that is very useful in understanding where you should spend your time and marketing dollars.

via The ClickDimensions Social Dashboard in Dynamics CRM 2011 – Marketing with Microsoft Dynamics CRM – ClickDimensions Blog.

2013 CRM Marketshare update from Forbes

Very interesting statistics. After years Sage products go off the list!

2013 CRM Market Share Update: 40% Of CRM Systems Sold Are SaaS-Based – Forbes.

CRM Watchlist 2012: The 6 Months Review…8 Months Later | ZDNet

Nice to have such follow up articles.

CRM Watchlist 2012: The 6 Months Review…8 Months Later | ZDNet.

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