CRM is Fragmenting. It’s A Controversial Topic | Forrester Blogs

CRM is Fragmenting. It’s A Controversial Topic | Forrester Blogs.


Microsoft Dynamics CRM reports using Power BI

Microsoft Dynamics

Power BI gives you flexibility to create awesome reports without going through the rigour of SSRS reports. Some samples from Microsoft Dynamics CRM 2015.


Multimodal CX Explained.

Very well explained.

Multimodal CX

Parature Customer service will be available in India Feb 2015- Microsoft


One of the most eagerly awaited arrivals on the CRM scene has been Parature, which was acquired by Microsoft last year.This blog will give you an indication why.

The Hidden Dangers of CRM Systems of the old

This is a brilliant, hard hitting piece on the legacy of old CRM and SFA Systems.

David Meerman Scott

What can be done about low adoption rate of CRM?

Why does CRM continue to have poor adoption even after being around for 30 years? Good insights here.

Top Industry Analysts Review Microsoft Dynamics and give it a thumbs up.


Microsoft Dynamics

Both Gartner and Forrester Research put Microsoft in the ‘Leader’ category when it comes to Sales, Marketing and Customer Service.

Top Industry Analysts Review Microsoft Dynamics.



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