Multimodal CX Explained.

Very well explained.

Multimodal CX

Top Industry Analysts Review Microsoft Dynamics and give it a thumbs up.

 

Both Gartner and Forrester Research put Microsoft in the ‘Leader’ category when it comes to Sales, Marketing and Customer Service.

Top Industry Analysts Review Microsoft Dynamics.

 

 

A customer care solution that any small business can afford

So you think putting a customer service call center is going to set you back by a few crores?  Up until now, it used to. Not any more. Belladonna IT is now delivering affordable customer care solutions at affordable prices. What is more,

• Pay as you use subscription model
• Best of Breed CRM, Call Center and SMS Gateways
• No major capital investment
• custom configured for Indian market

Customer care solution from Belladonna IT

The Components of the solution are:

1. Oracle CRM on Demand
2. Reliance Intellicontact Call Center Solutions
3. Unicel SMS and Virtual Number solutions

Key features and benefits.

	Feature	Benefit
1	Toll Free calling for customer	More customer friendly
2	Automatic Pop up of Customer Record on call	Agent Productivity increase. No need to search for caller details
3	Auto assignment of Service Agent	Mapped Agent/Location increases assignment of complaints instantly
4	Instantly Alert Service Agent	Quicker response time
5	Service Agent can reply via SMS about status of the call	Improved response time and call closure.
6	Built in Reports and Analytics	Rapid decision making, quicker ROI.

So there you have it. Custom built Custom care solution for small businesses, built with best service providers. So no fears of scalability, performance, downtime. Keep serving your customers.

Visit us at www.belladonnait.com or mail us at info@belladonnait.com.