Very well explained.
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Filed under: CRM | Tagged: CRM, Customer Care, Customer Experience, CX | Leave a comment »
Top Industry Analysts Review Microsoft Dynamics and give it a thumbs up.
Posted on July 24, 2014 by Gopinath Narayanan
Both Gartner and Forrester Research put Microsoft in the ‘Leader’ category when it comes to Sales, Marketing and Customer Service.
Top Industry Analysts Review Microsoft Dynamics.
Filed under: Call Center, CRM, Customer Care, Marketing Automation, Microsoft Dynamics CRM | Tagged: CRM, Customer Care, Lead Management, Microsoft Dynamics CRM | Leave a comment »
A customer care solution that any small business can afford
Posted on August 11, 2010 by Gopinath Narayanan
So you think putting a customer service call center is going to set you back by a few crores? Up until now, it used to. Not any more. Belladonna IT is now delivering affordable customer care solutions at affordable prices. What is more,
- Pay as you use subscription model
- Best of Breed CRM, Call Center and SMS Gateways
- No major capital investment
- custom configured for Indian market
Customer care solution from Belladonna IT
The Components of the solution are:
- Oracle CRM on Demand
- Reliance Intellicontact Call Center Solutions
- Unicel SMS and Virtual Number solutions
Key features and benefits.
| Feature | Benefit | |
| 1 | Toll Free calling for customer | More customer friendly |
| 2 | Automatic Pop up of Customer Record on call | Agent Productivity increase. No need to search for caller details |
| 3 | Auto assignment of Service Agent | Mapped Agent/Location increases assignment of complaints instantly |
| 4 | Instantly Alert Service Agent | Quicker response time |
| 5 | Service Agent can reply via SMS about status of the call | Improved response time and call closure. |
| 6 | Built in Reports and Analytics | Rapid decision making, quicker ROI. |
So there you have it. Custom built Custom care solution for small businesses, built with best service providers. So no fears of scalability, performance, downtime. Keep serving your customers.
Visit us at www.belladonnait.com or mail us at info@belladonnait.com.
Filed under: Call Center, CRM, Customer Care, Oracle CRM on Demand, Reliance Intellicontact, SMS Gateway | Tagged: Call Center, CRM, Customer Care, Oracle CRM on Demand, Reliance Intelliconnect | 2 Comments »
